Becker's Healthcare April 18, 2024
Hospitals can improve HCAHPS scores by investing in the nursing work environment, nurse education and staff levels, a recent study found.
The study, published in Medical Care, analyzed HCAHPS scores for 540 hospitals in California, Florida, New Jersey and Pennsylvania in 2016. The study focused on the relationship between ratings and four categories of hospital nursing resources: education, skill mix, staffing and work environment. The average overall rating was 68%, with scores ranging from about 76% to 60%.
Researchers found the most strongly related factor to ratings was the work environment. For each standard-deviation increase in work environment score, hospitals were 2.42 more likely to be in a higher patient experience performance category, according...
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