The Amazonification of Healthcare

Visual Capitalist, Jeff Desjardins, September 26, 2018

The digital age is no longer about just the product – it’s equally about the customer experience.

In turn, businesses are competing on their ability to deliver quantifiable results to empowered consumers, who are:

  • Informed
  • Proactive
  • Demanding
  • Discerning
  • Cost-conscious

Naturally, empowered consumers have high expectations of the services

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2018-09-26T23:02:52-04:00