Healthcare DIVE April 18, 2024
Brian T. Horowitz

Healthcare organizations can create an effective cybersecurity strategy that involves an incident response plan, testing, multifactor authentication and automating mundane tasks using AI.

In February, a massive cyberattack at UnitedHealth-owned Change Healthcare shut down many of the financial operations of healthcare organizations.

The industry is still recovering. Providers have had difficulty receiving payments, verifying coverage and sending prior authorization requests. The CMS has released guidance on payment flexibilities to provide assistance to providers affected by the Change outage.

The attack impacted Change’s claims clearinghouses as well as its pharmacy network. In a recent earnings call, UnitedHealth executives said that, although most of Change’s operations have been resumed, the company shouldn’t expect to get back to “expected service levels” until 2025.

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Topics: Cybersecurity, Health IT, Health System / Hospital, Provider, Technology
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