Becker's Healthcare February 7, 2025
Amazon’s Alexa devices are household assistants in millions of homes. At Phoenix Children’s, the devices have helped the system treat thousands of patients identified at risk of suicide.
There is an Alexa device in every clinic room at the pediatric health system. The original intent behind the devices was to help family members who could not be at their children’s appointments in person join remotely, chief innovation officer David Higginson told Becker’s. The device is relatively inexpensive, at $79, Mr. Higginson said, and requires little IT support.
“That’s where we initially started, and it grew to bringing other people into conversation in the room,” Mr. Higginson said. “That’s how we went down this path with behavioral health.”
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