HealthLeaders Media June 3, 2021
The need for new healthcare workflows to meet safety requirements and evolving patient communication preferences increased significantly during the COVID-19 pandemic, accelerating a long-standing trend toward the use of digital communication.
“We believe that patient preferences changed during the pandemic because of safety concerns, and we have increasingly moved toward asynchronous digital communication to meet those needs,” says Josh Weiner, chief executive officer at SR Health by Solutionreach. He discusses the ways that text-based solutions help providers respond to these changing conditions and the benefits of using the technology.
Q: What has happened in the last year or so that has changed the way providers interact with patients?
A: COVID-19 had a direct impact on healthcare providers’ ability to safely...
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