Medical Economics October 20, 2023
AlGene P. Caraulia

Being empathetic and respectful are keys to defusing potentially dangerous situations with patients

The last several years have been difficult for many of us. The far-reaching physical, emotional and financial effects of the pandemic — combined with other societal risk factors like isolation, loneliness, and social media—have fueled a rising need for mental health services.

While our nation is experiencing this mental health crisis, 47% of the U.S. population is living in an area experiencing a mental health worker shortage. With nowhere else to go and limited resources, there has been an increase in behavioral health patients turning to their local emergency departments for treatment.

When an estimated 1 in 8 patients in emergency departments require mental health services, and...

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