Medscape November 21, 2023
TOPLINE:
Converting late cancellations and no-show appointments to telemedicine visits increases access to care without the need for rescheduling, according to new research.
METHODOLOGY:
Investigators identified adult rheumatology patients with late cancellations (within 24 hours of appointment) or impending no-show appointments from September 2020 to March 2023
These patients were contacted and were offered the option of converting their in-person appointment to a telemedicine visit, either by phone or video.
The program was piloted at one clinic beginning September 1, 2020, and was expanded to a second clinic on September 1, 2021.
TAKEAWAY:
Of 624 eligible visits, 516 (83%) were converted to telehealth visits. Phone visits were slightly more popular...
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