HIT Consultant September 27, 2024
What You Should Know:
– Telehealth, hailed as a potential game-changer in healthcare accessibility, has experienced mixed success in meeting patient expectations, according to the latest J.D. Power 2024 U.S. Telehealth Satisfaction Study.
– While telehealth usage has skyrocketed, particularly during the pandemic, the study reveals significant variations in patient satisfaction between different telehealth providers and concerns regarding the effectiveness of telehealth for various types of care.
Study Background/Methodology
The J.D. Power 2024 U.S. Telehealth Satisfaction Study underscores the complex reality of telehealth adoption. While offering convenience and accessibility, challenges remain in ensuring consistent quality and addressing specific care needs. The study, now in its fifth year, measures customer satisfaction based on seven key factors: trust, visit with...
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