PYMNTS.com July 4, 2025
Telehealth has cemented itself as a standard delivery channel in U.S. healthcare, especially among young generations.
However, while care has gone digital, payment systems largely have not. For providers, this growing disconnect between virtual care delivery and outdated billing workflows isn’t just an operational oversight; it’s increasingly becoming a liability.
Findings from the PYMNTS Intelligence June Generational Pulse Report revealed that nearly 30% of Generation Z and millennials used telehealth for their most recent healthcare encounter, signaling comfort with digital-first care among young demographics. Mental health services stand out, with 52% of sessions conducted remotely, more than any other category.
A gap is emerging, however, with 68% of Gen Z patients reporting moderate to severe friction when paying for that...
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