Manatt Health September 27, 2023
Michelle N. Savuto, Jacqueline Marks Smith, Jared Augenstein

NOTE: Click here to download a new article just published by the Millbank Memorial Fund that assesses the impact of Medicaid telehealth policy changes on equitable access to telehealth services in North Carolina.


The COVID-19 pandemic catalyzed a dramatic rise in the use of telehealth nationwide to deliver services to individuals enrolled in Medicaid and the Children’s Health Insurance Program (CHIP). The federal government and states implemented temporary policy flexibilities in response to the COVID-19 pandemic to increase access to care and limit risk of viral exposure by allowing members to receive telehealth services in their homes. The North Carolina Department of Health and Human Services (the Department) took early action to promote evidence-based, equitable delivery of Medicaid and...

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