HealthsystemCIO.com January 18, 2021
Joseph Kvedar

On New Year’s Day, Massachusetts Governor Charlie Baker signed into law a healthcare reform bill that is a metaphor for the state of telehealth as we put 2020 in the rearview mirror. Telehealth advocates have plenty to be pleased with in the final legislation (see the American Telemedicine Association’s press statement here). The law requires that payers doing business in the state, including Medicaid, reimburse for behavioral telehealth visits the same way they cover in-person care, and mandates rate parity for two years for primary and chronic illness management.

It seems like good news for the telehealth industry, right? It is, mostly. But it also sets up some potential administrative challenges. Providers make care decisions independent of insurance status. Ideally,...

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