PYMNTS.com July 4, 2024
During the pandemic, they were heroes. Now, they’re apparently expendable.
In what is becoming a pattern in healthcare, on Tuesday (July 2), Oregon Health & Science University cut a telehealth nursing unit set up in March 2020 that was once featured on its website for its service to people across the state.
It is a microcosm of changes in how consumers access healthcare in the post-pandemic connected economy, as telehealth trends down and AI and other virtual technologies take its place alongside a comeback in in-person doctor visits.
“I think the simplest way to say what we’re seeing right now is we’re observing the shriveling of telehealth 1.0,” Robin Glass, president of virtual care and health navigation company Included Health...
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