Telehealth and COVID-19: Seven Strategies to Meet Patient Needs

In the midst of the COVID-19 global pandemic, healthcare professionals are working tirelessly to try to manage the increasing demand for services. Instances of the virus are on the rise, and the number of people who suspect they have symptoms consistent with COVID-19 is accelerating. At the same time, the need for access to care to evaluate and diagnose other illnesses remains. And stopping the spread of the virus remains the main priority of the U.S. healthcare system.

To help triage people with symptoms and keep low-acuity patients at home and out of overloaded emergency departments (EDs) and urgent care centers, many health systems and health plans are turning to the use of telehealth services.

In...