Healthcare IT Today April 15, 2022
Colin Hung

Staffing continues to be the most significant challenge facing healthcare in 2022 – not just on the frontlines but in the back-office too. Small physician practices are finding it especially difficult to compete for skilled revenue cycle talent. To fill the gap, they must adopt RCM technology and learn to partner with service providers.

Healthcare IT Today recently sat down with Susan Kohler, Senior Vice President of Revenue Operations at Greenway Health, to discuss the challenges currently facing physician practices around revenue cycle management (RCM).

Challenge for Physician Practices

“The Great Resignation has really impacted the office staff,” explained Kohler. “It has really put pressure on our providers. They are stressed and worried about hiring the staff they need to...

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Topics: Interview / Q&A, Partnerships, Physician, Provider, RCM (Revenue Cycle Mgmt), Technology, Trends
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