Healthcare IT Today February 20, 2025
Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day.
Health care institutions can’t scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls.
These are the problems solved by Talkie.ai for call centers, intake, and ERs. They can make appointments, schedule reminders, renew prescriptions, and answer frequently asked...
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