TechRepublic July 21, 2021
Now is the time to bake a voice experience into products, according to a new analysis of how 6,000 consumers use virtual assistants.
When you ask consumers about how often they use voice technology, the biggest group replies, “Never.” However, the next biggest group is people who use this interface daily via a phone or a smart speaker. Vixen Labs released its Voice Consumer Index 2021 on Tuesday to understand how people are using virtual assistants and smart speakers.
The survey found that 66% of respondents interact with smart speakers when using a voice assistant and 31% use voice daily.
The survey defines a voice-controlled artificial intelligence assistant where the user is primarily using their voice to...
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