Becker's Healthcare February 29, 2024
Giles Bruce

Researchers say the increase in secure messaging among healthcare providers could be a good thing, allowing them to trace EHR “breadcrumbs” to improve both care and communication, the American Medical Association reported.

An AMA-supported study found a 29% increase in median daily message volume at St. Louis-based BJC HealthCare between July 2022 and January 2023, according to the Feb. 27 story.

“What’s most striking is how little we know about this tool that seems to be largely adopted,” the study’s lead author, Sunny Lou, MD, PhD, an anesthesiologist with Washington University in St. Louis, told the AMA. “There’s relatively little understood about what consequences this has had, what is the effect of people doing all this communication on people’s work?”


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