MobiHealth News September 30, 2024
A J.D. Power study indicates patients are more satisfied with payer-provided telehealth offerings and less pleased with direct-to-consumer telehealth providers compared to a year ago.
The J.D. Power 2024 U.S. Telehealth Satisfaction Study released on Thursday shows a slight decrease, down 1% from last year, in patient satisfaction with direct-to-consumer telehealth providers and a substantial increase, up 18%, in satisfaction with payer-provided telehealth offerings.
The study, based on 4,070 healthcare consumers’ responses within the past 12 months, measures patients’ satisfaction with telehealth services based on seven factors: ease of receiving care, digital channels, whether a provider met their needs, level of trust, scheduling appointments, people, and saving time or money.
It finds that 65% of survey respondents said the...
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