Strategies for Providers Dealing with Post-cyberattack Denials Surge

Becker's Healthcare June 25, 2024
In collaboration with Aspirion

The daunting wave of anticipated increased denials due to the cyberattack on Change Healthcare back in February has now landed on overwhelmed hospitals and health systems, many of which are drowning in a sea of denied claims.

Because Change Healthcare provides technology used by hundreds of health systems to electronically submit and process billions of claims, healthcare providers were stunned this spring when they suddenly could no longer submit claims information to payers electronically via the clearing houses and portals that they had been using before the cyberattack. This stoppage triggered both clinical and technical denials and has created a tremendous financial burden on hospitals, as well as an enormous backlog for providers to contend with.

It’s important that providers...

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