MedCity News March 27, 2025
TrampolineAI launched out of Redesign Health to help health plans with their contact centers.
TrampolineAI, an AI-powered contact center platform for health plans, launched on Thursday. It was built at Redesign Health, a healthcare innovation company.
Payers’ contact centers often deal with high call volumes and outdated systems, leading to long wait times for members. That’s what San Francisco-based TrampolineAI hopes to solve. Its platform sits on top of call centers’ infrastructure, such as phone systems. It analyzes health plan documents, claims data, member histories and live call transcripts.
By doing this, TrampolineAI is able to provide call center agents with accurate information on members during the call. It also provides agents with step-by-step guidance on how to handle calls,...
Today's Sponsors
Today's Sponsor