Forbes December 9, 2024
When I worked in a primary care clinic, I cared for a panel of patients.
I would love to think I cared for those patients by myself.
In reality, however, I was joined in caring for those patients by Sandra, a seasoned medical assistant and Linda, the secretary who managed our schedules.
Sandra and Linda knew the patients well enough to know how to help them if they needed something.
Need an urgent appointment?
“Sure, I’ll squeeze you in.”
Need a refill?
“I’ll see if I can get one processed without a visit.”
Need a few words of reassurance?
Sandra and Linda knew the patients—and their problems—well enough to be able to provide those words when I wasn’t available to...
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