PYMNTS.com August 8, 2024
SoundHound AI acquired enterprise artificial intelligence company Amelia, saying the move will expand its conversational AI capabilities to new verticals and hundreds of enterprise brands.
The combined company will offer AI-powered customer service support to a range of businesses, as it already serves nearly 200 companies, according to a Thursday (Aug. 8) press release.
Amelia brings to SoundHound AI partner relationships built over 25 years, additional AI expertise, new intellectual property and a range of integrations with enterprise software, the release said.
In addition to scaling SoundHound AI’s customer service offering, the acquisition will also accelerate SoundHound’s efforts to offer other voice-enabled conversational AI products to the industries served by Amelia, including healthcare, financial and retail, according to the release.
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