HIT Consultant September 5, 2025
What You Should Know:
– SoundHound AI, Inc., a global leader in voice and conversational AI, has partnered with Primary Health Solutions (PHS) to deploy a new AI-powered patient engagement platform.
– The initiative makes PHS one of the first Federally Qualified Healthcare Centers in the U.S. to use AI Agents to create a more seamless and engaging patient experience.
Denise: Conversational AI Platform
The new conversational AI platform, named “Denise” in honor of a PHS call center employee, will initially streamline scheduling, confirmations, and cancellations for patients. It has a roadmap to help with more complex, non-clinical inquiries in the future. The platform’s Voice AI Agents are capable of quickly and accurately understanding multilingual requests while adhering...
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