Becker's Healthcare September 24, 2025
By Reid Zeising, CEO, Gain Servicing

Hospitals are under pressure to do three things at once. Keep doors open for injured patients. Improve revenue capture despite rising denials. Reduce downstream bad debt and write-offs.

Nowhere is that tension sharper than in personal-injury care, where payment timing is uncertain and the responsible payer is disputed. The instinct in contracting and internal policy is often to tighten controls first and ask questions later. In my experience, that backfires. It discourages provider participation, increases uncompensated care, and ultimately shifts costs back onto health systems.

There is a better path. Smart guardrails can protect patients and providers without collapsing access. Here is a concise, operations-first framework hospital revenue cycle leaders can implement now.

Start with one principle: access first, then...

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Topics: Health System / Hospital, Provider, RCM (Revenue Cycle Mgmt), Technology
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