Healthcare IT News January 7, 2021
A new KLAS report finds that customer satisfaction with Amwell has steadily declined over the last few years, while Teladoc Health faced early COVID-19 hiccups.
It’s no secret, at this point, that telehealth rates exploded in response to the COVID-19 crisis. But a KLAS report published this week found that, while some telehealth technology vendors rose to the occasion, others have struggled to deliver.
“No one could have predicted COVID-19, so it is no surprise that all vendors initially struggled to manage the rapid increase in telehealth adoption,” said KLAS researchers.
“Most vendors were able to eventually right the ship, and while the situation was unique, vendors’ responses provide insight into their ability to react to factors outside of their...
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