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Site-Shifting: the Consumer-Driven Pressure on Traditional Healthcare Utilization
Health Populi December 12, 2022
While overall U.S. consumers’ utilization of health care has been pretty stable, the type of visit encounters is shifting away from hospital inpatient cases to ambulatory care, urgent and retail health care sites, data from Kaufman Hall and Sg2 tell us.
The companies shared insights in a session on Building Relationships with the Modern Healthcare Consumer last week, warning that hospitals are facing economic challenges with implications on how they should engage and interact with patients in the coming months and years.
Wearing a consumer-centric lens, Dan Clarin of Kaufman Hall and Charlotte Brown-Zalewa of Sg2 tracked the patient-journey from lower-acuity virtual health and primary care through to imaging, specialty care, hospital outpatient and high-acuity large hospital inpatient services. The...
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