Medical Economics February 17, 2025
Cindy Jordan, Todd Shryock

Key Takeaways

  • True patient engagement requires active patient participation in health management, beyond administrative tasks.
  • The “patient activation measure” (PAM) shows proactive patients have better health outcomes, including fewer emergency room visits.
  • Addressing social determinants of health and connecting patients with local resources can enhance patient engagement.
  • Peer mentors and support workers help build trust and bridge gaps in care, improving patient outcomes.

Practical strategies to connect with patients

Many physicians want to engage their patients more effectively. But digital methods – like reminders, form requests, and follow-up encouragements – can often feel impersonal. Messages go unread, appointments remain unconfirmed, and surveys are left incomplete, leaving both sides frustrated.

At the same time, an impending physician shortage has...

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