PYMNTS.com January 17, 2025
ServiceNow plans to further the development of its artificial intelligence agents by acquiring Cuein.
Cuein’s experience in AI native conversation data analysis and insights will enhance the ability of ServiceNow’s AI agents to understand and process data from customer interactions, transforming that data into actionable insights, the companies said in a Friday (Jan. 17) press release.
ServiceNow signed an agreement to acquire Cuein and expects to close the transaction during the first quarter, according to the release. Terms of the deal were not disclosed.
“For AI agents to truly be effective, they need access to accurate, real-time insights,” Dorit Zilbershot, group vice president of AI experiences and innovation at ServiceNow, said in the release. “Cuein’s ability to quickly process and...
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