Healthcare Finance News December 18, 2020
Important factors include interactive voice response and email communication from the vendor denoting a patient’s responsibility.
Fostering a positive financial experience for patients – and thereby capturing a more steady stream of revenue – is critical as healthcare organizations deal with the financial uncertainty created by COVID-19 and other industry forces. In that context, picking an appropriate vendor partner becomes critically important, and requires insight into the market for patient financial engagement platforms.
A new KLAS report attempts to shed some light on that market. Several factors have to work together to deliver a clear path to financial resolution.
Among those factors are intelligent interactive voice response and email communication from the vendor denoting a patient’s responsibility. A text-to-pay option,...
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