Home Health Care News August 6, 2025
Sentara Home Care Services lost $2 million in one year because of unbilled services. The company’s problem: an inadequate electronic health record (EHR).
It was not just finances on the line. Patient care was also compromised because of issues with its scheduling platform, according to Sherry Kesler, director of home health at Sentara Health. The company’s previous EHR software had been sunset, giving Sentara Home Care Services only eight months to convert to a new system completely. The rush meant that when the provider switched over to a new EHR, the technology was not fully equipped to handle the intricacies of home health services.
“Health care is health care, but when you get into a specialty program like...
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