Healthcare DIVE February 28, 2025
The tech company is banking that healthcare companies will turn to highly autonomous AI assistants to take on time-consuming tasks.
Dive Brief:
- Cloud-based software company Salesforce is rolling out a library of prebuilt artificial intelligence tools meant to make it easier for providers, payers and other healthcare companies to apply digital labor to time-consuming tasks.
- Salesforce’s “Agentforce for Health” relies on agentic AI, which unlike older AI assistants can operate relatively autonomously.
- The product includes patient access and services capabilities, including answering questions and checking patient eligibility with insurers; public health capabilities, like helping organizations monitor the spread of infections; and clinical capabilities to accelerate research and development for drugs and medical devices.
Dive Insight:
Artificial intelligence has...
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