VentureBeat September 12, 2023
Carl Franzen

Customer relationship management software (CRM) leader Salesforce is announcing a big update today to its artificial intelligence (AI) suite, Einstein, at its annual Dreamforce 2023 conference in San Francisco.

Einstein Copilot is a new generative AI conversational assistant that Salesforce is bringing natively into its CRM and all supported apps, allowing it to help with a wide range of application-specific tasks.

Salesforce’s enterprise customer administrators can also customize how Einstein Copilot works and what data of theirs it can access and reference, as well as harness third-party LLMs such as OpenAI’s GPT-3.5, using a new Einstein Copilot Studio.

“We truly believe every industry CEO of any level needs to adopt this,” said Muralidhar Krishnaprasad, Salesforce’s executive vice president of software...

Today's Sponsors

LEK
ZeOmega

Today's Sponsor

LEK

Continue Reading

 
Topics: AI (Artificial Intelligence), CRM, Technology
Related Articles:
The case for human-centered AI
How Health Systems Can Collaborate on AI Tools
Looking at how hospitals will be using AI in 2025
AI hype could undermine its real potential in health care
How Digital Health Tools, AI, and Wearables are Transforming Care and Self-Management

Share This Article