VentureBeat April 13, 2023
Salesforce has launched new data cloud, AI and automation capabilities to expand its Customer 360 for Health enterprise platform.
Nearly 80% of healthcare consumers cite difficulty navigating the care journey — both online and with customer support — as the top reason for leaving their provider and moving to another one.
With the latest innovations, Salesforce is looking to bridge this gap in care and enable healthcare providers to deliver more personalized treatment experiences in real time — while also reducing operational costs.
So, what’s new in Customer 360 for Health?
Customer 360 has been around as the go-to customer relationship...
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