AHIMA March 2, 2021
In September 2020, KIWI-TEK hosted a customer roundtable discussion with several revenue cycle and health information management (HIM) experts regarding their COVID-19 challenges, solutions, and lessons learned. The objective was to build a better understanding of how HIM and revenue cycle professionals met the unforeseen challenges of 2020, and how their experiences framed perspectives for the future. This article captures the essence of the conversation and offers guidance to help the HIM community navigate new challenges in 2021 and beyond. The discussion was moderated by Bill Wagner, CHPS, CPCO, chief operating officer of KIWI-TEK.
Wagner: What changes did your HIM department experience as a result of COVID-19, and how did you address them?
Lorie Mills, RHIT, CCS, director of coding...
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