HealthLeaders Media March 3, 2021
UCSF Health examines its algorithms and more to address health inequities related to patient no-show processes, telehealth, and vaccinations.
KEY TAKEAWAYS
– Systems are recognizing the harmful effects that algorithms wreak on groups of patients already at risk for discrimination.
– Instead of double-booking patients fitting discriminatory profiles, focus instead on proactive reminders, outreach, and ride sharing to reduce no-shows.
– Be prepared to tackle similar algorithmic disparities when tackling telehealth utilization and vaccination.
As the coronavirus pandemic revealed significant disparities in health equity, executives at the University of California San Francisco turned to an interesting place to address this issue: technology. And what they discovered was fascinating. Bias built into algorithms, predictive models, and processes could be the root...
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