HealthExec September 18, 2025
At UMass Memorial Children’s Medical Center, a robot named Robin is making rounds to put smiles on the faces of young patients. A cone-shaped device on wheels, she’s been programmed to remember names.
Robin is powered by artificial intelligence and speaks with the voice of a 7-year-old girl, complete with emotive facial expressions on the screen. It’s a little bit of fun to help relieve the stress of the hospital experience. However, clinicians say she also helps with staffing shortages that have made it more difficult for nurses to build personal connections with patients.
UMass Memorial Children’s isn’t the only facility with a “Robin.” The system has been deployed in nursing homes and care centers nationwide—currently around 30 of...
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