McKinsey May 23, 2018
Neil Rao, Lisa Foo, and Saum Sutaria

Challenges with access continue to frustrate consumers and stunt health systems’ financial performance. Engaging clinicians and improving productivity are vital to address this dual issue.

Three years ago, in our article “The access imperative,” we described a potential triple win for payers, providers, and patients based on improved access to care in outpatient...

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