Physicians Practice June 21, 2023
What providers can do to improve the patient experience.
Patients are increasingly looking for their healthcare providers to deliver the type of convenient and easy-to-use digital tools that they have come to depend on in industries like retail, banking, and groceries. At the same time, patients have grown more aware of – and increasingly dissatisfied with – healthcare’s digital deficiencies, which often create a time-consuming, confusing, and overly complicated experience. Too often, providers are unable to offer the flexibility and transparency that patients rely on from other suppliers of goods and services.
Consumers have embraced the speed and convenience of online retailers like Amazon and Wayfair, and now expect the same experience from their healthcare providers. Adding to patient demands...
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