PYMNTS.com January 24, 2025
As retail pharmacies like Walgreens move toward ending product lockdowns, the decision reflects a change in consumer behavior and a response to rising security concerns.
During the company’s Q1 2025 earnings call, Walgreens CEO Tim Wentworth told analysts that locking up products to stem shoplifting has hurt sales, underscoring the tension between safeguarding goods and providing an accessible, seamless shopping experience.
More consumers are now shopping digitally than ever before, according to PYMNTS Intelligence, and retail pharmacies face the dual challenge of adapting to a more digitally-savvy customer base and addressing security concerns in ways that don’t detract from their in-store experience.
As Katy Dubinsky, founder and CEO of Vitalize, said in an interview with PYMNTS, the strategy of locking...
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