Health Populi August 5, 2024
People have been undergoing their own human kind of digital transformations, turbocharged during the pandemic for many who never used Zoom or Amazon Prime or Uber.
That consumer-borne digital transformation has shaped people as health consumers, many having used telehealth and appointment-scheduling online. And peoples’ relationships with pharmacies are also changing, with more health consumers finding greater satisfaction with their mail order pharmacy experiences than with moat retail brick and mortar chain drug stores, the latest J.D. Power 2024 U.S. Pharmacy Study found.
It’s clear that mail order is gaining more traction-satisfaction among health consumers, but there are still some exceptional brick & mortar retail pharmacies that patients-as-consumers are keen on — in particular, Sam’s Club in the mass merchandise...
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