Oliver Wyman August 1, 2024
Retail health clinics still have a role to play. But they need a more holistic approach, robust partnerships, and tailored approaches to local populations.
When they entered the scene in the early 2000s, retail health clinics were expected to upend healthcare’s status quo. By offering affordable, accessible, and convenient care, it was assumed that consumers would flock to retail clinics located inside a local store.
Flash forward more than 20 years and retail clinics have struggled to fulfill that promise. Some have grappled with clinic financials and have not been able to drive enough increases in merchandise volume to justify the investment. Retailers have slowed or shuttered clinics even while others continue to expand them. Given the array of business...
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