Retail health care’s role in older adults

In caring for older adults, neighborhood health destinations will be as important as virtual care and home health delivery.

If there’s one lesson from the past decade, it’s that older adults are absolutely willing to change how they receive care — if the benefits are worth the effort. Retail health clinics offer a prime example. This channel has always been popular with younger people, with more than a third of millennials using it as their preferred form of provider visit.¹ But patients over 65, who had been slow adopters, are now migrating to retail health care in record numbers and doubled their use in the years before the pandemic.²

Convenience is part of the reason. “It’s...