Restoring purpose in health care work through technology and workforce innovation

Caught between profitability pressures and staffing shortages, many health care organizations in the United States struggle to deliver on their mission; some even struggle to continue to operate, eliminating services or closing.¹ Hospital operating margins remain below pre-pandemic levels, particularly for nonprofit hospitals.² Staffing shortages also persist: In a 2023 survey, two-thirds of hospital executives reported that staffing shortages caused their organizations to board patients and run at less than full capacity.³ Moreover, the shortages are not just among frontline clinicians; they are felt in the...