VentureBeat July 18, 2022
Katharine Miller, Stanford Institute for Human-Centered AI

According to Google, one in 20 Google searches seek health-related information. And why not? Online info is convenient, free, and occasionally provides peace of mind. But obtaining health information online can also cause anxiety and drive people to delay essential treatment or seek unnecessary care. And the emerging use of voice assistants such as Amazon’s Alexa, Apple’s Siri, or Google Assistant adds additional risk, such as the possibility that a voice assistant might misunderstand the question being asked or provide a simplistic or inaccurate response from an unreliable or unnamed source.

“As voice assistants become more ubiquitous, we need to know that they are reliable sources of information – especially when it comes to important public health matters,” says...

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Topics: AI (Artificial Intelligence), Survey / Study, Technology, Trends, Voice Assistant
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