MedCity News December 27, 2023
Issues in provider communication methods may be leading to patients missing medical bills, a new survey showed.
About 45% of patients have missed or forgotten to pay medical bills because of challenges they experienced in communicating with their provider, the survey from Artera found. Another 43% of patients said that these communication issues negatively affected their health.
Santa Barbara, California-based Artera is a software-as-a-service digital health company that helps healthcare systems with patient communications. The Trends in Patient Communications report surveyed more than 2,000 patients.
The survey also found that 59% of patients would change doctors because of bad provider communications. About 77% of respondents said that automated text exchanges with providers are valuable. However, the way providers currently offer...
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