Report: Gap Widens in Patient Perceptions of Inpatient vs. Outpatient Safety

Healthcare Innovation April 4, 2024
David Raths

Press Ganey data also shows that following record lows in 2021, workplace safety culture is increasing

While patient perceptions in outpatient settings are rising, nearly half of all staff and almost one-third of inpatients report low perceptions of safety, according to Press Ganey data. Reports of violence against nurses are also rising.

Press Ganey conducts surveys that help healthcare organizations improve the safety, quality and experience of patient care. The new report analyzes Press Ganey’s integrated dataset of safety outcomes, event reporting, workforce culture, and patient perceptions representing 12 million patient encounters, 1 million healthcare employees, as well as over 550,000 reported safety events in 2023.

Key findings from the report include:

The gap in patient perceptions...

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