Report: 62% of orgs use voice technology to increase revenue

VentureBeat January 28, 2022
VB Staff

According to a new report by Deepgram and Opus Research, 77% of companies are using voice technology to identify new business opportunities, and 62% are using it to increase revenues.

Last year’s report examined how companies of all sizes leveraged voice technologies built on Automatic Speech Recognition (ASR) to drive efficiencies and productivity. As businesses increasingly recognize the inherent value of voice and the data it holds, the companies set out to expand the report’s focus beyond ASR to the entire speech technology industry to unearth the motivations for using voice technology within businesses.

A big change from last year’s report is that voice technology has moved from a cost-saving technology focused primarily on uses like compliance to a...

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