Reimagining the Patient Experience During the Covid-19 Pandemic

Patient surveys taken before the pandemic can provide guidance as we reopen our practices. Herewith, some advice on managing the transition from the office to the mixed realm of online visits and “distanced” physical encounters.

Covid-19 has irrevocably disrupted the way we practice office-based medicine. Clinicians and health systems have had to adapt to new care models, workflows and reimbursement structure while we seek greater understanding of this new contagious illness in our midst. Pandemic adjustment has also, in many cases, sidelined processes aimed at improving patients’ experience of...