McKinsey September 19, 2024
Healthcare payers, care delivery organizations, and governments have many opportunities to improve consumer experiences and bolster service efficiency using AI solutions.
As the healthcare industry continues to evolve, operations leaders face a complex set of challenges, including high administrative costs and employee attrition rates. Administrative accounts for about 25 percent of the more than $4 trillion spent on healthcare annually in the United States. Simultaneously, in response to rising expectations, organizations face continued pressure to improve consumer experiences along the end-to-end healthcare journey.
Against this backdrop, advancements in AI, including generative AI (gen AI), could transform the healthcare industry, boosting operational efficiencies across internal and customer-facing operations at payers, care delivery organizations, and government entities such as the Centers for...
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