Regulations Failed to Improve Ghost Networks

Behavioral Health Business July 23, 2024
Morgan Gonzales

Inaccurate health plan directories, also known as ghost networks, can block patients from much-needed behavioral health care, drive up health care prices and keep providers from reaching potential clients.

Regulations like the No Surprises Act that mandate more accurate health plan directories have largely failed, according to a new study published in BMC Health Services Research.

These inaccuracies compound existing barriers to behavioral health care, according to the study’s primary author, Neel Butala, who serves as the chief medical officer at AI company HiLabs.

“It is often challenging for patients to realize they have a behavioral health need and seek care,” Butala told Behavioral Health Business in an email. “Once patients make the decision to seek care, they often...

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